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Need help understanding small print? Contracts are often written in complicated legal jargon.

While most people would forgive you for not spending your valuable time reading a lengthy contract, the law is not quite as merciful. The best way of avoiding the stress of going to court is to make sure you understand a contract's terms properly.

Do you need help with contract dispute resolution? Whether you or the supplier has breached the contract, Bendles will help. We’ve been helping the people of Carlisle settle disputes for over 200 years. Get in touch today for a consultation to find out your options. Give us a call on 01228 522215 to find out sooner.

Any time that you buy goods or services from a business you have to agree to their terms and conditions. Similarly, service providers and businesses are duty bound to make sure everything they sell you is fit for purpose. They also have to meet Trading Standard regulations and sell items as described.

Even if you don’t sign anything you’re both entering into a contract. These contracts aren’t only written, they can be made verbally and even silently. For example, using a self- service checkout at a supermarket does so with no speech.

It’s always best to get contracts in writing. Any disputes that may come up are more easily solved when the terms of a contract are clearly stated. Verbal contracts can be misinterpreted.

Regardless of what’s on the contract, if you pay for something you still have certain rights. If you feel the product or service doesn’t meet your expectations or requirements, you can make a claim.

Bought something that doesn't work as it should?

Your Rights

Suppliers are bound by law to provide goods of satisfactory quality that are fit for purpose. If they aren’t then you can request a refund, replacement or repair. The Consumer Rights Act 2015 states the following:

  • Up to 30 days after purchase you can return items and get a full refund.
  • If it can’t be repaired or replaced within six months then you can get a refund.
  • If the item doesn't last as long as expected you can get a repair/replacement or your money back for up to 6 years.
  • This also covers digital content - music, games, movies, apps and software.
  • In most cases the supplier will fix or replace a faulty product, or make corrections to their service.
  • If they refuse to make amendments or give a refund, then getting legal advice is next.
  • People that provide a service are duty bound to do so with care, skill and at a reasonable cost.
  • We’ll assist you with dispute resolution. Trying mediation first. If the source provider won’t budge, then we’ll help you going to court.

Those that advertise themselves as professionals do so with the promise to uphold a certain standard of ability and care.

Did they make mistakes you wouldn't expect of anyone else with their qualification or standing? Did these mistakes result in you suffering financial loss or injury? Then you can claim compensation for professional negligence.

See exactly how we can help you with professional negligence here.

Do you feel out of your depth? If a business or professional has wronged you it’s easy to be intimidated by their size or expertise. You may worry that you don’t have grounds for a complaint. But we’ll make it clear if you do.

If you pop into Bendles, we’ll look at your situation and advise you on the best course of action. Don’t let a lack of legal knowledge stop you from getting a refund or repair you're owed.

Get in touch with Bendles today and we’ll help you get what you deserve. Contact our dispute resolution specialist, Michael Johnson, for help today. Give us a call on 01228 522215 to arrange a consultation now.

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Michael Johnson Profile

Michael Johnson

Specialising in employment law and civil litigation/dispute resolution.


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Moira Mortimer Profile

Moira Mortimer

Specialising in civil litigation in particular personal injury claims and debt recovery.


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Lexcel Accredited Law Society Accredited - Family Law Law Society Accredited - Conveyancing Quality Best Practice Standard LEAP Conveyancing